Privacy Policy

Ember Host is referred to as “Us”, “We”, and “Our”, and Clients as “Customer” “Client”, and “You”. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service. Your information will be used to facilitate our services.

If you have purchased a service or use our services from our website (https://ember.host), we collect, but not limited to, the following information:

Name
Address
IP Address
Email Address
Payment Records

We do not store or collect your full payment card details. Our websites utilize Umami, a privacy-preserving analytics service which runs on Ember Host servers. This means that any data collected by Umami is not sent to third-party services. However, we do use third-party services to aid us in providing our services. Your data is shared in, but is not limited to, the ways outlined below.

Third-party Data Use

Discord: We use Discord as a platform to communicate and provide support to customers. Any information shared with any server owned by Ember Host on Discord over either voice or text may be recorded by Discord in accordance with their Privacy Policy.
Stripe: The billing platform we use to collect payments and prevent fraud. Personal data Stripe receives includes, but is not limited to, your name, address, email address, IP address, and your payment details.
Cloudflare: We use Cloudflare as our Content Delivery Network (“CDN”). Cloudflare may retain IP addresses, browser details, and more to ensure the legitimacy of your request and safety of our services. Please visit Cloudflare’s Privacy Policy for more information (see “End User” definitions).

How do we use this information?

Client information is used to provide and improve our service. It is used for, but not limited to: ensuring our services are secure, preventing potential attacks on our infrastructure, preventing fraud and fraudulent activity, detecting and preventing technical issues, and providing support. We do not sell your personal data to third parties.

Data Protection

We protect your data and keep it secure to the best of our abilities. We use HTTPS with valid SSL certificates for all public-facing web services and also for communication between CDN servers and our systems. This means that your data is encrypted when sent by the browser until it reaches our servers. Account passwords are stored in hashed form using modern one-way cryptographic hashing functions. We always use widely accepted open-source libraries when it comes to encryption and password hashing. Personal data, including (but not limited to) addresses and names, may also be encrypted on-server. Nevertheless, please remember no method of electronic storage or transmisson over the internet is considered 100% secure; while we strive to protect your data, we cannot guarantee its absolute security.

European Citizens

European Citizens have the right to withdraw consent from our User Agreement. Once you withdraw, your informational will no longer be stored with Ember Host and you will no longer be able to purchase a server. If you would like to request your data, you may contact us at support@ember.host and we will respond to you as soon as possible. The Consumer Rights Directive in the European Union states that European Citizens have a 14 day withdrawal period to cancel or return purchases for a full refund. As per our terms of service, our 14-day refund policy is applicable to all customers, including those outside the jurisdiction of the European Union.

Clients under 13

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you are under the age of 13, please have a parent or guardian to use our services on behalf of you. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete that information promptly. Parents or guardians who believe their child has provided us with personal information may contact us at support@ember.host to request its removal.

What are my rights?

All Ember Host users and clients are subject to the rights granted under GDPR, UK GDPR, and COPPA. If at any time your service(s) are inactive, you may reach out to us to request the deletion of any data we are no longer required to keep.

Changes

This page may change at our discretion. If we make any changes, we will attempt to communicate it to you. However, it is up to you to check this page for updates. Changes are in effect as soon as they are posted here, and if you continue to use our services after changes, you agree to be bound by the updated Privacy Policy.